Frequently Asked Questions

Everything you need to know about your Jones performance gear.

What is the standard shipping time for Jones equipment?

We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited 2-day shipping is also available at checkout for those who need their gear faster.

How do I return a product if it doesn't fit?

We offer a 30-day hassle-free return policy. As long as the item is in its original condition with tags attached, you can initiate a return through our online portal for a full refund or exchange.

Are Jones products covered by a warranty?

Yes, all Jones professional-grade equipment comes with a one-year limited warranty against manufacturing defects to ensure you can train with absolute confidence.

How should I care for my high-performance apparel?

To maintain the technical properties of our fabrics, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach.

Do you offer team or bulk discounts?

We do! For inquiries regarding team uniforms or bulk equipment orders for clubs and gyms, please contact our sales department at [email protected].

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.