Returns & Exchanges

At Jones, we want to ensure your gear supports your peak performance, which is why we offer a 30-day window for returns on all unused athletic equipment and apparel. Items must be in their original packaging with tags attached to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Gear

Securely pack the items in their original shipping box or a similar durable container, ensuring all original tags and protective layers are included.

3

Print and Attach Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing